Terms of service

Last updated: 11 July 2026

These terms govern your use of https://www.dontloseyou.co.uk and your purchase of DON'T LOSE YOU products. By using our website or placing an order, you agree to these terms.

Who we are

Stourvale Consultancy Limited (Company No. 10768372, "we", "us", "our"), a private limited company registered in England and Wales. Registered office: 29 Solent Road, Bournemouth, BH6 4BP, England. Trading as DON'T LOSE YOU.

Our products

DON'T LOSE YOU is a food supplement. It is not a medicine, a weight-loss product or a meal replacement. Always read the label and follow the directions. Do not exceed the recommended daily dose. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Keep out of reach of children. If you are pregnant, breastfeeding, taking medication or have a medical condition, ask a doctor or pharmacist before use.

Orders and acceptance

Placing an order is an offer to buy. We accept your order when we send your order confirmation. If a product is unavailable, or there is an obvious error in its price or description, we may decline the order and refund any payment in full.

Prices and payment

Prices are shown in GBP and include VAT where applicable. Available payment methods are shown at checkout. Subscription payments are charged automatically on each renewal until you cancel.

Subscriptions

If you subscribe, you authorise us to charge the payment method you provide on each renewal date. You can pause, skip or cancel before the next billing date, with no minimum commitment or cancellation fee. We will give at least 14 days' notice of a subscription price change. See our Subscription Policy.

Delivery

See our Shipping Policy for destinations, dispatch times and delivery information. Delivery estimates are not guaranteed, but we will help investigate a delayed or missing parcel.

Cancellations, returns and refunds

We offer a 30-day full-refund promise in addition to your statutory rights. You do not need to return the pouch to use that promise. See our Refund Policy for the process and further details. Nothing in these terms limits your rights under consumer law.

Website use and intellectual property

Website content is owned by Stourvale Consultancy Limited or used under licence. You may use the site for personal, lawful purposes. You must not copy our content commercially, interfere with the site, introduce malicious code or use it fraudulently.

Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for business losses where you are buying as a consumer. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Personal data

Our Privacy Policy explains how we use personal data and how to exercise your rights.

Governing law

These terms are governed by the laws of England and Wales. If you live in England or Wales, the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts where you live.

Contact

Email hello@dontloseyou.co.uk or use our contact form. We aim to reply within one working day.