Privacy policy

Last updated: 11 July 2026

This policy explains how Stourvale Consultancy Limited, trading as DON'T LOSE YOU ("we", "us", "our"), collects and uses personal data when you visit https://www.dontloseyou.co.uk, contact us or buy our products. We are the data controller.

Who we are

Stourvale Consultancy Limited (Company No. 10768372). Registered office: 29 Solent Road, Bournemouth, BH6 4BP, England.

Information we collect

  • Contact and order information: your name, email address, telephone number, billing and delivery address, order history and subscription choices.
  • Payment information: payment providers process your payment details. We do not receive or store your full card number.
  • Device and usage information: IP address, device and browser information, identifiers, pages viewed, interactions and referral source, subject to your cookie choices.
  • Communications and preferences: messages you send us, customer-service history and marketing preferences.

How we use information and our legal bases

  • To take payment, fulfil orders, deliver products, manage subscriptions and provide customer service — because this is necessary for our contract with you.
  • To prevent fraud, keep the site secure, improve our services and understand performance — where necessary for our legitimate interests and your rights do not override them.
  • To send optional marketing and use non-essential advertising or analytics technologies — where required, with your consent. You can withdraw consent at any time.
  • To keep required business, tax and compliance records — to meet our legal obligations.

Who we share information with

We share only what is necessary with service providers that help run the store, including Shopify and payment providers, delivery and fulfilment partners, customer-service and email providers, and analytics or advertising providers where enabled. Current advertising and analytics providers may include Google and Meta, subject to your cookie choices. We may also disclose information to professional advisers, regulators or law-enforcement bodies where required by law. We do not sell your personal data.

International transfers

Some service providers process data outside the UK. Where required, we use recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses.

How long we keep information

We keep information only for as long as needed for the purposes described above, including applicable accounting, tax, legal and fraud-prevention periods. The period varies by record type. When information is no longer needed, we delete or anonymise it where appropriate.

Your UK data-protection rights

Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to processing; receive a portable copy; and withdraw consent. You may also complain to the Information Commissioner's Office at ico.org.uk.

Cookies and similar technologies

Essential technologies keep the site and checkout working. With your permission, optional technologies may measure performance or support advertising. Use the cookie controls on the site to change your choices. You can also adjust browser settings, although blocking essential cookies may affect site functions.

Children

Our store is not directed to children, and we do not knowingly collect personal data from children through the store.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The date at the top shows the latest revision.

Contact

For a privacy question or rights request, email hello@dontloseyou.co.uk or use our contact form.